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AI-powered CRM &
eCommerce Solutions

AI Voice and Chat for eCommerce on Salesforce® or Shopify®

AI Voice and Chat integrated into Property Management CRM

Younea's® Customer Testamonials

Christian Mueller

Managing Director, SCHRITT.MACHER

“YOUNEA’s® AI has revolutionised our ordering processes. It transfers orders directly to the merchandise management system without the need for manual entry. Our customers can conveniently order by phone or email and the AI takes care of everything – including live stock queries. This saves time, minimises errors and makes our process much more efficient. A real solution for the future!”

Testamonial

Use Case Example

AI-powered Customer Support for eCommerce

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Real-Time Support Across Channels

Customers and partners reach your support team through a voice agent (via phone number), website chat, or WhatsApp® — all powered by Younea AI®.

The agent instantly handles common questions like delivery tracking, refund status, or product availability. If the issue is too complex, it creates a support case in your Salesforce Service Cloud — so nothing is lost.

  • Support via phone, WhatsApp, or chat on your store.
  • AI agent responds immediately to common issues.
  • Complex queries are escalated to your team in Salesforce.
  • Fast rollout: no-code, no back-end change needed.

Real-Time Support Across Channels

Setting up your first support agent takes less than a day — including training, configuration, and assigning your support number.

Your customers get fast, helpful responses in their own language. English, Arabic, Hindi, and more are supported out of the box.

  • Go live in less than 24 hours.
  • Full support for major languages.
  • Professional tone, consistent answers.
  • Embedded where your users already are.
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